Terms & Conditions

PAYMENT

  • I understand my spot is not secured until the deposit fee is paid. The first deposit is half the cost of your total amount.

  • I understand that for last-minute bookings My Everlasting Flower will not press the flowers until the deposit is paid.

  • I understand that the second payment is due by the day the piece is received and that if I am over 1 week late there will be a $40 late payment added to the total.

SHIPPING/ DROPOFF

  • I understand that I am responsible for shipping or dropping off the flowers to My Everlasting Flower. If I want to pay for the pickup option, I must request and pay for this at least 1 week before the date.

  • I understand that If I don’t follow My Everlasting Flower’s shipping instructions, this can lead to damaged flowers that are deemed unsalvageable. If flowers are unsalvageable I may have to downsize my frame.

  • I understand that My Everlasting Flower can not be held responsible for any inconveniences or late arrival of flowers that are due to the shipping companies.

YOUR FLOWERS

  • I understand that this is a natural process and that my flowers will change and fade in color.

  • I understand that after the piece is completed the flower's color will continue to fade over the years, there is no way to ultimately prevent this from occurring.

  • I understand that My Everlasting Flower does not color-correct flowers to their original color unless it is requested and approved by the artist, or if the artist makes the creative decision to color-correct particular flowers.

  • I understand that the condition my flowers arrive in will affect the result of my final product. If flowers arrive damaged or bruised this will show in the final product.

  • I understand that My Everlasting Flower will communicate to me if there is a certain variety in my flowers that is deemed unsalvagable.

TIMELINE

  • I understand that this process takes time and patience, the whole process can take 4-6 months. I also understand that shipping can take 5-10 days.

  • I understand that My Everlasting Flower will keep me updated on the timeline of my piece and that it is subject to change, due to unpredictable circumstances that may arise. If this is to happen My Everlasting Flower will update me as soon as possible.

FINAL PIECE

  • I understand that any special requests for the design of my piece such as using inspiration pictures or adding elements such as vows, invitations, ribbons, etc. must be communicated with My Everlasting Flower early in the process.

  • I understand that My Everlasting will never copy or replicate another artist's work, but will use your inspiration pictures strictly for ideas for certain elements of your design.

  • I understand that My Everlasting Flower will send me a mockup design to be approved before the design is glued, if I want to change or adjust anything about the design this could potentially push back my time to receive the product.

SHIPPING OF FINAL PIECE

  • I understand that there is a $10 shipping fee if shipping is required.

  • I understand that My Everlasting Flower will package the final piece with care to make sure no damage is caused in the process of shipping. If damage occurs to the frame when it arrives, I must immediately take a picture and report it to My Everlasting Flower to discuss the options of replacement.

Policies

I understand and agree to the following cancellation and return policies

CANCELATION POLICY

  • If you cancel before My Everlasting Flower receives and presses your flowers you will be refunded your deposit minus a $30 processing and service fee. If you cancel anytime after your flowers have been received/pressed you may cancel but you will not be refunded your deposit.

RETURNS & REFUNDS POLICY

  • My Everlasting Flower does not do any returns or refunds. Because of the one-of-a-kind nature of the pieces created, I can not offer refunds. If there is a problem with your final piece email myeverlastingflower24@gmail.com to discuss options for solutions. As a reminder you will have the opportunity to make changes to the piece during the design process when My Everlasting Flower sends the mock up design for approval